FAQ

The planned launch date is Friday, 16 October 2026. Please follow official ITMB communications for confirmation of availability.

Visit the link below or the i-Banking portal will also be live on our ITMB website from Friday. https://ibank.itmbplc.com

On the sign-in page: • Select Activate Digital Banking. • Enter your ITMB account number and the phone number registered with the Bank. • Complete the phone verification process. • Create your password. Once activation is complete, you can sign in using your registered email address or phone number and your password.

Enter your registered email address or phone number and your password on the sign-in page.

If you have multiple eligible accounts with ITMB and experience difficulty activating or accessing internet banking using one account, try using your other eligible account(s) and the phone number registered with the respective account. If the problem persists, contact ITMB Internet Banking Support at e-bankingservices@itmbplc.com for assistance.

The currently confirmed features include: • Viewing account information and available balances. • Initiating supported funds transfers. • Reviewing transaction history. • Generating and downloading account statements in PDF format. • Managing saved beneficiaries. • Viewing and sharing transfer receipts. Additional services may be introduced as they become available.

The platform supports funds transfers to other accounts, subject to applicable transaction limits, charges, recipient verification and service availability.

Before completing a transfer: • Select the source account and enter the beneficiary's details. • Verify the recipient's name and account details. • Review the transfer amount and applicable charges. • Enter your six-digit Transaction PIN. • If Multi-Factor Authentication (MFA) is enabled on your profile, complete the additional verification step after entering your Transaction PIN. Only authorise the transfer after confirming that the details are correct.

If a transfer fails, remains pending or you are unsure whether it was successful, check the transaction status before initiating another transfer. If you need assistance, contact ITMB Internet Banking Support at e-bankingservices@itmbplc.com and provide your transaction reference. This helps the Bank investigate the transaction and minimize the risk of duplicate transfers.

The default transaction limit is ₦500,000, subject to the applicable bank and regulatory limits.

Yes. You can request a change to your transaction limit through the platform, subject to the applicable limits and approval requirements.

Follow these steps: • Navigate to the transaction limit settings. • Use the slider to select your preferred transaction limit. • Click Save to submit your selected limit. • Review and accept the Indemnity and Acknowledgement of Risk for Transaction Limit Increase. • Click Save again to complete the process. Your requested limit remains subject to the applicable bank and regulatory limits. Please read the indemnity carefully before accepting it.

Your requested limit will take effect within 24 hours. If the updated limit is not reflected after that, contact e-bankingservices@itmbplc.com for assistance.

Yes. You can generate and download your account statement in PDF format through the platform.

Check that you have entered the correct ITMB account number and the phone number registered with the Bank. If you have multiple eligible accounts, you may try your other eligible account(s). If you still cannot activate your profile, contact e-bankingservices@itmbplc.com.

Select Forgot password? on the sign-in page, if available, and follow the instructions provided. If you cannot recover your password, contact ITMB Internet Banking Support for assistance.

Yes. MFA is available through email, SMS or both, subject to the options available in your profile. MFA provides an additional layer of security when accessing or authorizing supported activities on the platform. • Email MFA: Free. • SMS MFA: Attracts a charge. • Both methods: Can be enabled where supported by your profile settings; applicable SMS charges may apply when SMS verification is used.

The ITMB Internet Banking Platform incorporates security controls to help protect your account and transactions. For your protection: • Keep your password and Transaction PIN confidential. • Never share your verification codes with anyone. • Verify beneficiary details and transaction amounts before authorising transfers. • Enable MFA for an additional layer of security. • Access internet banking through the official ITMB website. • Report suspicious activity to the Bank promptly.

These services are not included among the currently confirmed launch features. Please follow official ITMB communications for updates on additional services.

For assistance with activation, sign-in, transaction enquiries or transaction limits, email: e-bankingservices@itmbplc.com When reporting a transaction issue, provide the transaction reference and relevant details. Never include your password, Transaction PIN or verification codes in your message.

The mobile application is scheduled to launch early November.