CUSTOMER COMPLAINT PORTAL

Account Number(*)

Please Input Your Account Number

Account Name(*)

Input Your Account Name

Branch(*)

Input The Branch You Opened Your Account

COMPLAINT CATEGORY

Choose a Category(*)

Select One Category

CARDS(*)

Select an option

EXCESS CHARGES(*)

Select an option

MOBILE BANKING(*)

Select an option

USSD(*)

Select an option

POS(*)

Select an option

COMPLAINT DETAILS

Card PIN - First 6 Digits(*)

Enter Your Card PIN - First 6 Digits

Phone Number(*)

Enter Your Phone Number

Amount(*)

Enter the amount

ATM Owner(*)

Which Bank Owns The ATM?

Recipient Bank(*)

Select Recipient Bank

Card PIN - Last 4 Digits(*)

Enter Your Card PIN - Last 4 Digits

Provide Your Email Address

Channel of Complaint(*)

Select mean through which you are complaining

ATM Location(*)

Where is the ATM Located?

Transcation Date(*)

Please select a date when the transcation was done

(*)

Refresh

Please enter the appropriate message to verify that you are human

(*)

I have read and accepted the Terms of Use.

I consent to the processing of my personal data in line with Infinity Trust Mortgage Bank Plc’s Privacy Policy .

You need to accept the terms to proceed